Headquarters: New York
622 3rd Avenue
New York, NY 10017
+1 646-585-2993  
Manila
5/F, Active Fun Building, 9th Avenue Corner, 28th Street, City Center, Bonifacio Global City, Taguig 1634, Philippines
+63 2 548 6334  
London
76-80 Southwark Street
London, SE1 0PN United Kingdom
+44 20 7153 8000  
Bucharest
25-29 Decebal Blvd.
Olympia Tower 12th Floor, Sector 3
Bucharest, 030971 Romania
+40 741291514  

Our focus is to make the moment of transaction meaningful

The commerce offering of MRM, MRM Commerce (formerly Optaros by MRM), is a strategic, creative Commerce agency that provides expert advice, guidance and solutions that ultimately convert customers online and drive digital interaction and conversion. We are the trusted Commerce partner to enable your business’ goals and solve complex problems through technology. We create useful, frictionless, and personalized Commerce sites that deliver on your brand promise and optimize your business throughout the customer experience in order to ensure meaningful transaction.

USEFUL


Convenient. Helpful. Intuitive.

“I expect to find what I want in a few steps.”

FRICTIONLESS


Easy to use and navigate. Fluid. Seamless.

“I expect to seamlessly transact all the way from the shopping cart to the purchase confirmation.”

PERSONALIZED


Designed to meet individual needs and requirements.

“I expect commerce experiences to align to my personal needs, including the devices I am using.”

We Create

  • All
  • Optaros Landing

We Collaborate

Global Elite Partner

A Magento partner since 2008, MRM Commerce is now a Global Elite Partner, a Magento Advisory Board member and a Spirit of Excellence award-winner. We built the first Magento/Adobe Experience Manager (AEM) integrated implementation and are a key participant in Magento's ongoing research and development efforts.

 

Business Solution Partner

A Salesforce Commerce Cloud Business Solution Partner since 2012, MRM Commerce has implemented multi-brand retail transformation and expedited the launch and scaling for a billion dollar business.

Our Solutions

STRATEGY &
CONSULTING


STRATEGY, CONSULTING & DIGITAL TRANSFORMATION

Focused on establishing and achieving your commerce business and financial goals through customer insights, targeted segmentation, and understanding of marketplace trends and innovations.

CAPABILITIES

  • Set and achieve financial and business goals.
  • Gain customer insights and strengthen relationships.
  • Capture target audiences where they live/shop/buy.
  • Optimize your site by data-driven insights.
  • Formulate an omnichannel strategy.

MARKETPLACE ANALYSIS & OPTIMIZATION

Recommended strategies and tactics designed to target, engage, and convert customers in order to accelerate sales, reach and visibility within Amazon and other third-party sites.

CAPABILITIES

  • Capture key targets and audiences.
  • Hit financial and business goals.
  • Allocate and optimize media spend.
  • Define first party vs. third-party vs. hybrid sales strategy.
  • Product optimization based on ratings and reviews analysis.    

CREATIVITY & CONNECTIONS



CREATIVE AND INTERACTION DESIGN

User-centric design approach focused on creating an emotional connection with consumers by marrying customer insights with a deep understanding of technology.

CAPABILITIES

  • Deliver experiences that engage and convert.
  • Create and strengthen customer relationships/customer service.
  • Gain insights into customer behaviors and needs.
  • Create the “connected consumer” journey.

OMNICHANNEL ARCHITECTURE

Customers don’t think in terms of channels – they just expect and demand consistency. That’s why omnichannel is so important.


CAPABILITIES

  • Web and mobile omnichannel design.
  • Omnichannel inventory visibility.
  • Distributed catalog and merchandise management.
  • Mobile web and applications.
  • Salesforce enabled applications. 

DATA SCIENCE, ENGINEERING &
ANALYTICS


ANALYTICS & OPTIMIZATION

Metrics and analytics practice focused on observations and insights that optimize your multichannel commerce experiences against business goals and KPIs.

CAPABILITIES

  • Establish KPIs and integrate tools such as Google Analytics, commerce business intelligence tools, etc.
  • Customer funnel-based metrics definition to track, measure, and optimize.
  • Ongoing reports with insights and analysis.
  • Tagging analysis and recommendations.
  • Automated report generation.
  • Dashboards for continuous updates.

DATA ARCHITECTURE & ENGINEERING

Commerce is a revenue generating channel and requires commerce specific KPI’s and analytics.

CAPABILITIES

  • Conceptualize and visualize data.
  • Create and establish the framework.
  • Test and maintain the architecture.

TECHNOLOGY & INVENTION


TECHNOLOGY IMPLEMENTATION

Implementation of commerce platforms to support online sales and enable business and marketing goals, including Adobe Commerce Cloud (Magento), Salesforce Commerce Cloud, SAP Hybris, and Shopify Plus.

CAPABILITIES

  • Web enabled sales through a global flagship online store.
  • Ability to scale into omnichannel experiences.
  • Global website rollouts.
  • Data capture and customer insights.

24x7 GLOBAL PLATFORM MAINTENANCE & SUPPORT

Provide 24x7 global maintenance and support for your commerce experiences.

CAPABILITIES

  • A dedicated response team will become intimately familiar with the inner workings of your platform and will be able to quickly turn a new release to production with confidence and stability.

We Lead