U.S. Postal Service
The Voice Stamp
If you want to mail a letter, just say so
To send mail anywhere in the country, you still need a physical postage stamp. With the U.S. Postal Service, we created the easiest possible way to mail a letter: with your voice.
We turned USPS collection boxes into post office outposts. With the help of AI, you can now send mail without a physical stamp.
RECOGNITION
Cannes Lions Innovation — Silver
The Webby Awards — Winner x3
Contagious — 25 Most Contagious
To go beyond in-person transactions and into voice authentication is a bold new move for the USPS, proving its services go way beyond the post office.
— Emmeli Osterdahl, Creative
A voice-activated device with artificial intelligence and an Internet connection — designed to fit every U.S. Postal Service collection box in the country.
- Video 1
Your unique voice becomes a unique stamp.
- Carousel Test Item 1
- Carousel Test Item 2
- Carousel Test Item 3
- Carousel Test Item 4
We invented a whole new way to send mail — without the friction of looking for physical stamps or a post office.
- Slide 1
- Slide 2
- Slide 3
- Slide 4
- Slide 5
By connecting voice authentication to existing USPS logistics and technology, we created 150,000 easily accessible points of sale for the U.S. Postal Service: the blue collection boxes.
We matched return addresses to users’ USPS.com payment methods — charging postage only when mail is scanned at processing centers. All of this is activated by the user’s voice.
Let's talk about possibilities
The smart Blue Box and the Voice Stamp service is a patented prototype currently in testing in select locations. We continue to conduct research and collect data with the goal to put it into market in the very near future: empowering over 150,000 blue collection boxes with AI.
